The Most Common Xbox Series X Problems and How to Fix Them | Gadgets Console

Like every new console, the Xbox Series X and Xbox Series S aren’t with out points. Though since-debunked reviews of smoking consoles painted Microsoft’s new consoles in a poor gentle, the Series X has had a surprisingly easy launch (a lot smoother than the Xbox One, at the least).

Nonetheless, some points stay. On this information, we’re going to cowl the commonest Xbox Series X issues, in addition to how to repair them.

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Get in contact with Microsoft

Earlier than getting to any fixes, pay attention to the completely different contact choices for Microsoft and Xbox help. There’s a strong help system in place, and for sure points, you’ll want to contact Microsoft for a restore or substitute. When you have a smaller challenge that we haven’t lined on this information, you possibly can ping us on Twitter @DigitalTrends so we will add it to this information, in addition to tag @XboxSupport. That appears to be the quickest help route.

As well as to protecting help choices helpful, we advocate checking the Xbox Stay standing web page incessantly. You’ll discover all on-line points for the Microsoft Retailer, video games, motion pictures, apps, and extra there.

Malfunction: Discs getting caught within the disc drive

Some early Xbox Series X items have a disc drive downside (the identical downside answerable for the subsequent two points we’re going to talk about). The most regarding of those points is the disc getting caught midway within the disc drive, generally accompanied by loud clicking sounds or grinding noises.

I’ve a good worse downside 🙁 What could be the easiest way to get a substitute pic.twitter.com/546UloBRkr

— drknickel (@drknickel) November 11, 2020

Potential answer

The downside right here is with the disc drive itself, not with no matter disc is getting caught. Due to that, we advocate getting in contact with Microsoft for a restore or substitute utilizing the contact strategies above.

Fortunately, the difficulty doesn’t appear too complicated. An early Reddit thread confirmed a number of Xbox Series X customers having the identical challenge, attributing it to the mud cowl that protects the disc drive. Customers report {that a} small quantity of drive with the palm of your hand is often sufficient to loosen this cowl and permit the disc to slide in.

We haven’t seen any movies of this repair working, and we haven’t encountered it ourselves. To be clear, we don’t advocate forcing a disc into your console. If it messes up something within the disc drive, it’ll virtually definitely void your guarantee, and it might depart you with a damaged sport disc, too.

Malfunction: Clicking from the disc drive or fan

Discs getting caught is the principle challenge Xbox Series X house owners are experiencing, however some are also reporting a clicking sound from the console after inserting a disc or whereas putting in a online game.

Potential answer

If the press is coming out of your disc drive, the answer is easy. Some discs might trigger a clicking sound within the disc drive when loaded. A great way to check in case your disc is the issue is to insert it into one other Xbox console — an Xbox One will work — and see if the difficulty persists. If it doesn’t, there’s an issue along with your disc drive. Contact Microsoft to prepare a restore or substitute.

If the sound is coming from the vent on the prime of your Xbox Series X, we’ve some unhealthy information. After experiencing a clicking sound from the fan, a Reddit person opened their Xbox Series X and discovered {that a} cable was hanging shut to the fan, inflicting a clicking sound when the fan began to spin.

Like the difficulty above, we don’t advocate taking your Series X aside. It can void your guarantee, and should you don’t know what you’re doing, you possibly can get damage, too. Contact Microsoft utilizing the strategies above to prepare a restore or substitute as a substitute.

Malfunction: Discs received’t play in any respect

Some early Xbox Series X items received’t acknowledge discs in any respect. Observe that this challenge applies to all discs you insert, no matter in the event that they’re Xbox One video games, Blu-rays, or DVDs. When you’re having bother with a specific disc, we advocate cleansing the disc with a humid microfiber material, letting it dry, then attempting it on a distinct Xbox console. If the disc in query is a Microsoft printed sport, you might have the ability to alternate it below the Xbox Recreation Disc Change program.

Potential answer

In case your console received’t acknowledge a disc once you insert it, or it tells you to insert a disc when you have already got one in, there are two doable issues. Both there’s a problem along with your energy mode — which, in accordance to Microsoft, impacts a small variety of consoles — or there’s an issue along with your disc drive.

You may remedy the ability challenge your self, fortunately. You want to change your energy mode and carry out a tough reset, which you are able to do by following these steps:

  • Press the Xbox button in your controller.
  • Choose Settings (cog icon).
  • Observe Profile & System > Settings > Basic > Energy Mode & Begin-Up.
  • Below Energy Mode, choose Vitality-Saving. 
  • Maintain the Xbox button in your console for 10 seconds till it has utterly shut down.
  • Energy in your Xbox Series X and strive the disc once more.

If that doesn’t remedy your issues, there’s a problem with the disc drive. Contact Microsoft to prepare a restore or substitute.

Malfunction: Xbox Series X received’t activate

In case your Xbox Series X received’t activate, there’s most likely a problem with the interior energy provide. Microsoft says these points often come up after an influence surge the place the ability provide will reset itself. Fortunately, there are some troubleshooting steps you possibly can take to remedy this downside earlier than contacting Microsoft.

Potential answer

Earlier than resetting your energy provide, some customary troubleshooting is so as. First, ensure that the outlet the console is plugged into works by plugging one other machine in. If the outlet isn’t the issue, you possibly can carry out an inside energy provide reset by unplugging the ability wire of the Xbox Series X for 10 seconds, then plugging it again in. If that doesn’t remedy your downside, and you’ve confirmed the outlet isn’t the difficulty, strive a distinct energy wire.

When you nonetheless can’t energy in your console, there’s a problem with the ability provide that requires servicing. Contact Microsoft utilizing the choices above.

Malfunction: No sign to TV or corrupted picture

The Xbox Series X helps 4K HDR at 120Hz with a variable refresh fee, which is enabled by the HDMI 2.1 customary. The included cable helps HDMI 2.1, together with its decision and refresh fee options, however it might trigger points in your TV. Specifically, if in case you have a TV that helps variable refresh fee from LG, Samsung, or Vizio, you might not see a sign or the sign could also be corrupted.

Potential answer

Earlier than doing something along with your Xbox, ensure that your TV is up to date to its newest firmware. Updates like these convey official help for exterior units, and with the Xbox Series X utilizing the most recent tech, there’s certain to be some points. A firmware replace ought to remedy this downside for many customers.

When you’re nonetheless having bother and you possibly can’t make out choices on the display screen, you’ll want to boot your console into protected mode. When you can see sufficient of the display screen for navigation, you possibly can skip this step. To place your console into protected mode, do the next:

  • Eject any discs out of your console.
  • Press the Xbox button in your console for 10 seconds.
  • Press and maintain the Xbox Eject buttons till you hear two beeps (proceed holding till the second beep, which occurs 10 seconds after the primary).

At this level, your console will likely be in low-resolution mode. Open the Settings menu and comply with Basic > TV > Show Choices > Video Modes. When you booted into low-resolution mode, change the decision to match your TV.

This challenge comes up with 4K at 120Hz with variable refresh fee turned on. Microsoft recommends altering considered one of these to remedy the issue. Potential suitable options embrace 1440p at 120Hz with variable refresh fee, 4K at 60Hz with variable refresh fee, and 4K at 120Hz with out variable refresh fee. Any mixture works, however you possibly can’t have all three, at the least proper now. You’ll discover the decision and refresh fee choices below the Show Choices menu and variable refresh fee settings below Video Modes. 

If points nonetheless persist, flip off variable refresh fee in your TV. Every TV is just a little completely different, so seek the advice of your handbook for the proper directions.

Bug: Video games not launching with 0x800708ca or comparable error

When launching sure video games on an Xbox Series X, you might get this error: “One thing went incorrect. 0x800708ca.” This error comes up when attempting to launch sure Xbox One video games which were upgraded to the Series X model. Gears 5 and Forza Horizon 4, for instance, are each Xbox One video games with Series X patches. After upgrading to the Series X patch, you might encounter this error when launching these video games (or others with Series X patches).

Potential answer

Like many early points with the Xbox Series X, Microsoft plans to tackle this error in a future console replace. For now, Microsoft recommends resetting your console after upgrading your video games to the Series X variations.

To reset your console, carry out the next steps:

  • Press the Xbox button to open the information.
  • Choose Settings (cog icon).
  • Observe System > Console Data > Reset Console. 
  • Choose Reset and Preserve My Video games & Apps. 

Moreover, you possibly can strive uninstalling and reinstalling the sport that’s inflicting issues.

Bug: Sensible Supply video games received’t set up or have graphical points

Gears 5 Escape

Microsoft’s Sensible Supply function permits gamers to get the latest model of cross-generation video games. When you already personal Gears 5 on Xbox One, for instance, you’ll get the Series X model free of charge. This function isn’t with out issues, nonetheless. Sure Sensible Supply titles received’t acknowledge that set up has completed, or they’ll launch with graphical points.

Microsoft has pinpointed this challenge to Xbox One video games introduced over to the Xbox Series X on an exterior exhausting drive. There doesn’t appear to be a set checklist of affected video games, so should you put in any video games from an exterior exhausting drive introduced over out of your Xbox One, hold this challenge in thoughts.

Potential answer

Sadly, Microsoft doesn’t have an official answer for this challenge but, although plans to tackle it in a future console replace. For now, we advocate reinstalling video games which are saved in your exterior exhausting drive to the Xbox Series X’s inside storage. To take action, comply with these steps:

  • Choose the sport, then press the Information button.
  • Choose Uninstall. 
  • Navigate to My Video games & Apps. 
  • Choose the sport once more, and select Set up. 

Observe that this challenge appears to be an issue with the set up itself, not with the storage medium. As such, shifting your video games from an exterior exhausting drive to the Series X’s inside storage might not remedy the difficulty.

Bug: Xbox 360 video games not launching

Sure Xbox 360 video games will both not launch or instantly return gamers again to the house display screen after launching. Observe that this downside and its answer are unique to Xbox 360 video games. When you’re having issues with Xbox One or Xbox Series X video games, refer to the options above.

Potential answer

There isn’t a set motive for this challenge, nevertheless it usually comes up with Xbox 360 video games put in on an exterior exhausting drive that was used on an Xbox One. To unravel it, you’ll want to clear your native Xbox 360 storage. Be sure to have an Xbox Stay account and that your saves have been backed up earlier than performing the reset.

After your saves are secured, carry out these steps:

  • Open the Settings menu.
  • Observe System > Storage. 
  • Choose Clear Native Xbox 360 Storage. 

Bug: “Trim failed” sport captures and shares

Yakuza 7 Share

There are presently three points when capturing, modifying, and sharing 4K sport captures on the Xbox Series X. The first comes up when trimming a clip, the place you might even see a “trim failed” error. There are additionally points when importing 4K movies to Xbox Stay — the place you might even see an error or clean display screen after the add — and when sharing clips to Twitter.

Microsoft hasn’t reported errors for sharing on different platforms, and we haven’t encountered any points. When you’re getting a distinct error associated to 4K sport captures, the answer right here should remedy your downside.

Potential answer

Though Microsoft has recognized three completely different points associated to sport captures and shares, all of them have the identical answer. The downside is the decision. Fortunately, the bug was addressed within the November console working system replace. Observe Settings > Console Data > OS Model to see what OS you’ve put in and to replace to the most recent model.

When you’re nonetheless having points, right here’s a workaround:

  • Open the Settings menu.
  • Observe Preferences > Seize & Share. 
  • Set Recreation Clip Decision to 1080p. 

Bug: Wi-Fi doesn’t work or has connection points

There are two points relating to networking with the Xbox Series X proper now, although considered one of them is extra widespread than the opposite. Microsoft has recognized that the Fritz!Field 7430 router is inflicting points for some customers. There isn’t an official repair now, however Microsoft plans to tackle the difficulty in a future replace. Proper now, we advocate utilizing an Ethernet cable if in case you have the Fritz!Field 7430 and can’t join to Wi-Fi. Alternatively, you should use a cellular hotspot.

The far more widespread challenge relates to connection points whereas taking part in multiplayer video games. This challenge solely applies to gamers utilizing Wi-Fi, both experiencing drops whereas taking part in or being unable to join in any respect.

Potential answer

Just like the router challenge, Microsoft doesn’t have an official repair for Wi-Fi issues but. Nevertheless, there are some things you possibly can strive. First, swap from the 5GHz band to the two.4GHz band of your router, or vice versa. If that doesn’t remedy the difficulty, open your router settings and disable WPA2 for the 5GHz band. Every router has a distinct means to entry the management panel, so seek the advice of your router’s handbook for the proper directions.

Bug: Can’t join controller

Xbox X Controller

The wi-fi controller that comes along with your new Xbox Series X might not join to the console. Earlier than shifting to the answer, just remember to’ve changed the batteries in your controller and that it powers on. We additionally advocate attempting different controllers along with your gaming console to see in the event that they work.

Earlier than getting to the answer, right here’s a fast refresher on how to join your Xbox Series X controller:

  • Energy in your Xbox Series X by urgent the Xbox button on the console.
  • Flip in your controller by urgent the Xbox button in your controller.
  • Press the Pair button in your console till the Xbox emblem begins flashing quickly (button proper above entrance USB port).
  • Press the Pair button in your controller till the Xbox emblem begins flashing quickly (button on the again of the controller, subsequent to the USB port).

If all is working appropriately, the lights in your console and controller will transfer from a fast pulse to a gradual one earlier than turning stable white. In the event that they don’t, proceed to the answer.

Potential answer

A tough reset of your Xbox Series X ought to remedy any controller connectivity points. Maintain down the Xbox button on the entrance of your console for 10 seconds, ready till you hear and see the console shut off. Wait a couple of seconds extra, then press the Xbox button once more to energy in your console.

In case your controller nonetheless received’t join, use a USB cable to plug it immediately into your Xbox utilizing the USB port on the entrance. Your controller ought to energy on and work, but when it doesn’t, there’s a problem along with your controller. In case your controller works wired however not wirelessly, and you’ve carried out a tough reset and checked your batteries, contact Microsoft for a restore or substitute.

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