The Most Common PS4 Problems and How to Fix Them | Gadgets Console

After eight years and the launch of a brand new console, a number of the most typical PS4 issues are nonetheless round. Most of the most devastating issues — such because the dreaded “Blue Line of Demise” — solely apply to early manufacturing runs of the PS4. Small points like discs routinely ejecting might present up, no matter how new your console is. From the largest to the smallest, we’ll stroll you thru how to resolve the commonest PS4 issues.

There are three totally different PS4 fashions: The commonplace PS4, the PS4 Slim, and the PS4 Professional. Sony simply calls the “Slim” mannequin a PS4, which makes it tougher to
inform the distinction between the unique PS4. In case you’re having bother discovering out which PS4 console you’ve gotten, take a look at the perimeters. The PS4 has sharp edges, whereas the up to date “Slim” mannequin has rounded edges. Be certain to work out your mannequin earlier than beginning.

Additionally, fully flip off your PS4 — don’t use relaxation mode — and flip it again on to see if that solves your issues. A full energy down can do wonders. In any other case, proceed studying.

Get in contact with Sony

First, right here’s all the knowledge you’ll want to get involved with Sony in case your explicit concern shouldn’t be resolved from our information.

Technique  Contact
Cellphone 1-800-345-7669 (Accessible Monday by Friday, 9 a.m. to 6 p.m. PT)
Dwell Chat Website
Twitter @AskPlayStation

You may also search Sony’s error message library and comply with the troubleshooting strategies for the error that you simply encountered.

Malfunction: Blinking blue indicator mild

Eight years down the road, the “Blue Line of Demise” stays probably the most crippling of all issues on the PS4. Taking a cue from the Xbox 360’s “Crimson Ring of Demise,” the pulsing blue line signifies a technical drawback that would imply your console is not useful. In contrast to the purple ring, the “Blue Line of Demise” doesn’t routinely imply your PS4 is useless, nevertheless it does the identical job because the ring: Letting you recognize that there’s a extremely large drawback {that a} manufacturing unit reset of the PS4 won’t resolve.

When booting up the PS4, the LED indicator mild adorning the aspect of the console ought to shortly pulse blue earlier than turning white. On consoles affected by the “Blue Line of Demise,” nevertheless, the blue mild pulses repeatedly, indicating failed video output earlier than inexplicably powering off. On this case, the console by no means sends a sign to the TV, primarily bricking the system and stopping regular operation. Whereas the issue was extra widespread at launch, it nonetheless crops up for a small portion of customers and is extra doubtless to be a problem in case your console was manufactured between late 2013 and early 2014.

Potential options

As Sony outlined within the aforementioned troubleshooting information, the blinking blue mild could possibly be indicative of a number of {hardware} or software program points. That stated, there are a number of potential options you’ll be able to strive. In case you do handle to isolate a problem with the PS4 {hardware}, contact PlayStation buyer help, or take your console straight to an official Sony retail retailer, as they’ll generally present on-site repairs or replacements. If there isn’t a retailer obtainable in your space, you’ll doubtless want to ship your console to Sony. At this level, your console will not be beneath producer guarantee: If that’s the case, needless to say you’ll have to pay a restore charge.

  • Replace your TV’s firmware: A handful of customers have famous that updating tv firmware has resolved the dearth of audio-video sign. In case you have a more recent tv, significantly one with web connectivity, refer to the tv’s instruction guide and replace its firmware. Doing so might alter HDMI settings and repair system compatibility.
  • Test the HDMI ports: Check out the HDMI port on each your TV and your PS4, alongside together with your HDMI cable, for any blaring abnormalities or damages. If attainable, strive testing different HDMI cables.
  • Test the ability provide: Contact the ability button on the entrance of the PS4 for at the least seven seconds, or till the system beeps twice and powers off. Afterward, disconnect the AC energy twine from {the electrical} outlet and test the AC IN connector and energy twine for any conspicuous harm or anomalies.
  • Test the laborious drive: Be certain your PS4 is turned off, then disconnect the AC energy twine and every other linked cables earlier than sliding the HDD bay cowl outward. As soon as eliminated, examine the laborious drive for any potential harm and guarantee it’s correctly seated within the HDD bay.
  • Controller reset: Be certain every little thing is linked correctly. Press and maintain the PS button in your controller till the system mild turns orange. Then, press and maintain the PS button once more till the sunshine turns white. We’ve got examined this methodology, and it may possibly get your PS4 to boot correctly.

Malfunction: Blinking purple indicator mild

Stories of the “Crimson Line of Demise” aren’t as widespread because the aforementioned blinking blue mild, however it’s virtually as severe. On consoles affected by the “Crimson Line of Demise,” the LED indicator mild adorning the aspect of the console will flash purple repeatedly, subsequently powering off after the system emits three distinct beeps. The concern is tied to overheating issues as outlined within the PS4 person information and confirmed by Sony, presumably a results of a fan malfunction. Some customers have reported the difficulty inside minutes of powering up the console for the primary time, nevertheless. Fortunately, it’s not the signal of a totally bricked unit.

Potential options

If the issue persists and shouldn’t be alleviated by both of the potential options under, contact PlayStation buyer help or take your console straight to an official Sony retail retailer to prepare a restore/alternative.

  • Give it a relaxation: Contact the ability button on the entrance of your PS4 for at the least seven seconds, or till the system beeps and powers off. Then, disconnect the ability provide and enable the console to relaxation for an prolonged time period, or till it sufficiently cools down, earlier than powering it up once more.
  • Give it ample house: Place your PS4 in a well-ventilated space to guarantee it has sufficient respiratory room, avoiding carpet and related providers each time attainable. Moreover, some customers have reported that inserting the console vertically helps lower overheating (although it shouldn’t, contemplating the place blocks entry to both aspect vent).

Drawback: Broken HDMI port and defective HDMI cables

It will not be PS4-specific or widespread, however some PlayStation gamers have reported points stemming from a broken HDMI port transport on their PS4 items. The drawback, which leads to an absence of audio or video output on the TV, is usually attributable to a connection obtrusion ensuing from a bent piece of metallic inside the console’s built-in HDMI port. Though the reasoning for the bent part is unknown, it successfully renders the port incompatible for the reason that bent piece can not correctly join with the HDMI twine. Moreover, there have been experiences of defective HDMI cables that merely don’t work for one cause or one other.

Whereas this concern was resolved in subsequent PS4 shipments after the console’s launch, if you are going to buy a pre-owned unit otherwise you’re experiencing HDMI points, you’ll nonetheless need to search for attainable solutions under.

Potential options

If neither of the potential options under solves the issue, strive contacting Sony. Though not confirmed, Sony will doubtless ship you a free alternative cable in a matter of days as soon as the issue has been confirmed.

Drawback: Broken DualShock 4 analog sticks

We like a number of issues concerning the DualShock 4  as a PS4 controller, however the comfortable rubber padding on its analog sticks can tear fairly simply when taking part in a sport that requires fast actions, like Bloodborne or Darkish Souls. However simply because the rubber tears, that doesn’t imply you’ve gotten to ditch the controller!

Potential answer

Analog stick covers, comparable to GelTabz — available in shops like GameStop and on Amazon — pop proper over your analog stick, offering an much more comfy gaming expertise whereas additionally defending the stick itself. They’re barely textured, so your fingers don’t slip regardless of their flat design, and 4 are included in each package deal. PlayStation-formatted GelTabz works with each DualShock 3 and DualShock 4 controllers.

It’s possible you’ll simply want to clear your controller, too. Filth and grime work their manner across the buttons and into the controller as you play, so should you’ve gone just a few months — or years — and not using a cleansing, your DualShock 4 is due for one. We’ve got a information on how to clear your DualShock 4 from the within out, so make sure to have that helpful earlier than you strive to sync your PS4 controller once more.

Bug: PlayStation Community connectivity issues

Community connectivity issues are probably the most persistent grievance with the PS4 and typically manifest themselves as both NW-31201-7 and WV-33899-2 errors. The PSN goes down extra typically than we’d like, however fortunately, it’s often not down for lengthy stretches. Sometimes, community errors could be attributed to the PSN present process service upkeep (error code CE-33991-5), and you’ll simply have to wait it out. Outdoors of upkeep durations, nevertheless, there are a number of strategies you’ll be able to simply carry out to get again on-line.

Potential options

  • Change DNS settings: If your entire different units are engaged on your house community, however you continue to can’t join in your PS4, you’ll be able to strive altering your DNS settings. First, go to Community Settings and select Customized for the kind of connection you employ, which is both Wi-Fi or wired. Choose your community, select the Automatic IP Tackle setting, and choose Do Not Use for DHCP Host Identify. A immediate with two totally different DNS settings ought to seem — select Handbook. Afterward, set the first DNS as “” and the secondary DNS as “” The console ought to then cycle by its assessments, and get you again on-line.
  • Replace your router’s firmware: Outdated firmware can typically end in connection points. Sometimes, there’s info on the underside or again of your router/modem on how to test for a firmware replace. Observe the steps present, or contact your web service supplier for help. When you’ve up to date your tools’s firmware, you could have the ability to join. On the very least, you’ll be able to rule it out because the trigger.
  • Unplug and re-plug: Energy down your PS4, and unplug it from its energy supply. Then, unplug your modem and router. Wait a couple of minutes, and reconnect the modem and router to its energy supply. After each are fully booted up and again on-line, plug your PS4 again into its energy supply and flip it on. This totally resets each your PS4 and house community and might convey your PS4 again on-line.
  • Re-learn your community: Know-how is humorous generally, and a method to get your PS4 on-line is to train it how to join to your house community once more. Merely inform your PS4 to neglect your community, and then undergo the mandatory steps to reconnect your console.

If these steps don’t work, you’ll need to be sure the issue shouldn’t be on Sony’s finish. Go to the PlayStation Community service standing web site and you’ll see a listing of all of the options provided, in addition to their present standing. In the event that they’re inexperienced, they’re working, whereas different colours imply there are points. On the high of the web page, you’ll additionally see a scheduled upkeep reminder, so you’ll be able to plan for when PSN shall be offline.

Malfunction: Disc auto ejects or by no means

Consumer experiences concerning malfunctioning optical drives have been trickling out for the reason that PS4 launched. Some consoles are seemingly unable to eject discs, whereas others routinely eject discs upon insertion. Some experiences have even claimed that the console will repeatedly try to eject a disc when there isn’t any disc inserted.

This concern primarily plagues early PS4 fashions, which featured touch-capacitive energy and eject buttons. Whenever you contact the eject button on these fashions, a chunk of rubber helps eject the disc. The drawback right here is that overheating could cause the rubber to inflate, and discs to eject randomly. Sony addressed this {hardware} concern in later fashions by changing the touch-operated sensors with mechanical buttons, however for these with the unique mannequin, the danger of auto-ejecting stays.

If the issue persists after performing the potential options under, contact Sony for added help.

Potential options

Drawback: Operating out of cupboard space

The latest PlayStation 4 programs, together with the “slim” mannequin and the extra highly effective PlayStation 4 Professional, each have elevated inner storage of up to 1TB. That is loads of house for a number of AAA video games, so you’ll be able to simply soar between just a few of your favorites with out having to delete something. For these with a 500GB inner drive, nevertheless, you will discover your self working out of house with regularity, significantly as sport updates make your file sizes even bigger than they have been at launch.

Potential answer

Bug: Disc learn and software errors

Disc learn points, which regularly manifest themselves as error code CE-35486-6, might imply your disc is broken. Whereas errors for undamaged discs are unlucky and uncommon, they’re attainable. The same concern with downloaded video games can also happen (error CE-34878-0), during which case related steps could be taken to doubtlessly resolve the issue. If the difficulty happens with a bodily sport you’ve bought lately, the disc could also be faulty, and it’s your decision to strive to alternate or return it.

Doable options

  • Energy cycle: Just like the aforementioned auto-eject error, a easy energy cycle can generally resolve disc learn errors. Energy down your console, unplug all cords, and maintain the ability button down for 30 seconds. Then, let it sit for at the least two minutes earlier than reattaching all of the cables and powering in your system.
  • Reinstall: Even bodily video games are put in in your console. Eject the sport, and navigate to its on-screen icon. Press the Choices button in your controller, and delete the sport out of your laborious drive. Insert the disc, and the set up course of ought to routinely start, signaling that your console is recognizing the disc. For digital video games which might be having points working, uninstalling and reinstalling the applying can also resolve the difficulty.
  • Rebuild the database: Take away the disc in query, and energy down your console by holding the ability button till you hear two beeps. Then, press and maintain the ability button once more for about 5 seconds, which ought to boot your console in protected mode. Now, plug your PS4 controller into your console by way of USB and select the rebuild database choice. This will likely solely take a couple of minutes, nevertheless it might take so long as just a few hours.
  • Set up newest updates: Test for any system or software updates. If obtainable, set up the updates and restart your console.
  • Initialize system: Typically a contemporary begin may also help a console that’s regularly failing to learn discs and functions. First, be sure to again up your entire saved information on both a USB drive or to the cloud. Then, navigate to settings and select initialization. Your system will return to its preliminary setup — which means that you simply’ll have to reinstall your entire functions — however this might curb numerous disc and software errors.

Drawback: A sport has ‘bricked’ your system

In early 2019, Digital Arts and BioWare launched the net role-playing sport Anthem, and PlayStation 4 gamers skilled points with the sport “bricking” their system, apparently inflicting it to stop functioning completely. This isn’t fully correct, nevertheless, and there’s a manner you ought to be in a position to get again to regular gameplay. Though experiences are just for Anthem, you must comply with this similar course of whatever the sport you’re taking part in.

Doable options

  • If Anthem has crashed your system, boot your PlayStation console up once more in protected mode by holding down the ability button till it beeps twice.
  • As soon as the console is again on, choose the Rebuild Database choice. Your sport save information is not going to be erased by doing this, and if the issue happens once more and you can’t entry your information, repeat the steps to get it working.
  • BioWare and Digital Arts are actively working to uncover the underlying cause for the crashes, so ensure you preserve a watch out for updates.

Drawback: Loud fan noise

Sony PS4 Controller Box
Charnsit Ramyarupa/rf123

As video games like The Final of Us Half II and Ghost of Tsushima show, the PS4 is on its final leg. The followers inside a properly-functioning PS4 are pinned with these late-generation titles, however should you’re experiencing extreme fan noise with much less demanding ones, there’s an issue someplace. In case you’re not getting a purple blinking mild, your PS4, fortunately, isn’t overheating. That doesn’t imply the followers are working optimally, although.

Doable options

  • Clear with compressed air: Totally energy off your PS4 by holding the Energy button for at the least seven seconds, then unplug the HDMI and AC energy cables. Examine across the vents for any mud buildup. Utilizing a can of compressed air, clear the vents, ensuring to level the air stream away from the console. It is a little tough, however you don’t need to blow mud deeper into the system. In case you’re comfy doing so, you too can open your PS4 and clear the mud out inside. Be aware, although, that that is a complicated course of and will void your guarantee, so we don’t advocate it for {hardware} novices.
  • Elevate your console: With the mud out of the way in which, transfer your console so it’s as excessive above the ground as attainable. To maintain your system dust-free, you need a laborious, flat floor — learn “not carpet” — and loads of distance from the ground. In case you have pets, the issue is often worse, so preserve your console properly out of the vary of animals.
  • Give it house: Just like the blinking purple mild, extreme fan noise often comes from an excessive amount of mud and improper air flow. Clear some house round your PS4 so the fan doesn’t want to work time beyond regulation to suck in air.

Drawback: Headphones aren’t working

In case you’re not listening to something by headphones linked to your DualShock 4, there’s an issue. Bluetooth headsets are a bit of extra tough, so be sure to try our information on how to join Bluetooth headphones to your PS4. In case you’re searching for an audio improve, there’s at all times our record of one of the best PS4 headsets, too.

Doable options

  • Unplug your headphones and plug them again in: As is the case with most {hardware} issues, a reset often does the trick. Unplug your headphones and plug them again in, and see if that solves your points.
  • Configure headphone settings: In case you’re nonetheless not listening to something, you could not have audio routed to your headphones. From the house display screen, comply with Settings > Gadgets > Controllers, then choose Output to Headphones, then All Audio. In case you can’t choose Output to Headphones, your DualShock 4 isn’t detecting your headset. On this similar menu, you too can set the headphone quantity.
  • Clear the headphone jack: In case your DualShock 4 isn’t detecting your headphones, or should you’re nonetheless having points, the headphone jack is the doubtless offender. The 3.5 mm jack that headphones use is finicky, so strive rotating your headphone plug inside to see if there’s audio pop-in. Then, unplug them and clear the headphone jack, and plug utilizing a cotton swab and isopropyl alcohol. You don’t want a lot, simply sufficient to free any grime caught inside. You may also use a toothpick to free any crumbs or different particles which will have labored its manner inside, however watch out. In case you push too laborious, you could spoil your headphone jack. In case you’re wanting to ditch your PS4 altogether and improve into the next-gen, then try our comparability of the PS4 vs. PS5 console, or click on right here for our full assessment of the PS5. Or, should you’re considering of adjusting groups, try our PS5 vs. Xbox Collection X comparability. Sadly, because the next-gen rolls on, and PS4 consoles become old, customers can anticipate points to turn into extra frequent. However that’s the case with any growing older know-how.

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